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@inproceedings{elaw06b, author = {Ebba Thora Hvannberg and Effie Lai-Chong Law}, title = {Classification of Usability Problems (CUP) Scheme: Augmentation and Exploitation}, address = {NordiCHI 2006, 14-18 October, Oslo, Norway}, publisher = {ACM}, month = {Oct}, year = {2006} }