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@inproceedings{UF03a, author = {Ulrich Fiedler and Bernhard Plattner}, title = {Using Latency Quantiles to Engineer QoS Guarantees for Web Services}, booktitle = {Quality of Service - IWQoS 2003}, pages = {345--362}, publisher = {Springer LNCS}, volume = {2707}, month = {May}, year = {2003} }